Objective

To obtain a position in an enterprise network setting requiring desktop and network support expertise.

Skills/Experience

Enterprise Network Maintenance

●   Experience troubleshooting Windows Vista (32-bit and 64-bit), XP, and 2000 in a Windows Domain.

●   Experience maintaining user profiles and permissions in Active Directory.

●   Familiar with daily maintenance of Cisco IP Phone system.

●   Proficient with use of Symantec Ghost imaging for recovery and deployment.

●   Experienced with deployment and benefits of Virtual LAN and fiber optic interconnects.

●   Coordinating warranty support with vendors and manufacturers.

●   Maintaining documentation and inventory of equipment and software.

              » Including coordination of printer toner and maintenance contracts.

●   Providing support to remote users over phone and email and use of remote desktop applications.

Small and Medium Business Support

●   Maintaining daily backup and disaster recovery plan.

●   Evaluating workstation and server requirements.

●   Developing network infrastructure.

              » Troubleshoot existing CAT 5e/6 cabling.

              » Pulling and terminating new CAT 5e/6 connections.

Microsoft Office suite 2003 and 2007

●   Proficient in the employment of MS Word, MS PowerPoint, MS Excel.

●   Competent in the application of MS Access.

●   Exceptional comprehension of MS Visio.

●   Skillful in the use of MS Outlook, some experience with MS Exchange activities.

PC Hardware and Software

●   Can build PC’s from the ground up which includes the following:

              »  Assembly of all components;

              »  Installation of operating system, drivers, and user profile and;

              »  Installation and configuration of software;

●   Can provide advice on system upgrades and life cycle after analysis of needs.

●   Maintain current knowledge of progression in the technology industry.

●   Maintain and troubleshoot hardware and software issues.

●   Experienced with setup and administration of a multi-site network system which includes the following:

        » Maintaining the system’s hardware and software;

        » Implementing and documenting standard solutions to software issues;

        » Documenting software licensing compliance.

●   Installation and basic troubleshooting of CAD and CAM applications.

        » Including EdgeCAM, SolidEdge, SolidWorks, and Esprit.

Data Protection

●   Familiar with confidentiality requirements of patient information as a Pharmacy Technician for Wal-Mart Pharmacy.

●   Input and processed prescriptions, maintained accurate inventory, up-dated patient profiles.

●   Familiar with flow of data through ERP systems.

Employment

2008–2009              Ameriforge Group              Houston, TX

Desktop and Network support for users at 6 Houston area sites

2007–2008              SMI Manufacturing              Houston, TX

Desktop and Network support for 100 users at 3 sites

2002-2004              Wal-Mart Pharmacy              Tomball, TX

Pharmacy Technician

Education

2002–2006              North Harris College              Houston, TX

Focus on computer hardware, software and Windows operating system.

2001–2002              Southwest Texas State University              San Marcos, TX

Courses related to Pre-pharmacy program.

Graduated 2001              Klein High School              Spring, TX

Interests

Computer and Network support, equipment life-cycle, infrastructure, and user training.

Professional References